Privacy Policy - PixShot ᴬᴵ

Welcome to PixShot AI. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application.

By accessing or using PixShot AI ("Service"), you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not use the Service.

1. Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("personal information").

1.1 Information You Provide to Us

Account Information: When you register (via Google or Email), we collect your name, email address, and profile picture.
User Content: We collect the images, photos, and videos ("Content") that you upload to the Service for processing (e.g., for face swapping, photo enhancement, or image generation).
Communications: If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message frequently asked questions, and ensuring a smooth user experience.

1.2 Information We Collect Automatically

Device Information: We may collect information about your mobile device or computer, including hardware model, operating system, unique device identifiers, and mobile network information.
Log Information: We collect log information about your use of the Service, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Service.
Cookies and Tracking: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

2. Biometric Data & Face Processing

To provide our core features (Face Swap, AI Editing), we process facial data from the images you upload.

Our Commitment to Face Data:

Temporary Processing: Facial keypoints and embeddings are generated solely for the purpose of the immediate transformation.
No Permanent Storage: We do NOT store biometric templates. The source facial data is processed in real-time and discarded immediately after the result is generated.
Auto-Deletion: Original uploaded photos and generated results are stored on secure cloud servers and are automatically scheduled for deletion after 24 hours.
No Training: We DO NOT use your personal photos or facial data to train our generative AI models or share them with third parties for training purposes.

3. How We Use Your Information

We use the collected information for various purposes, including:

To provide, operate, and maintain our Service.
To improve, personalize, and expand our Service.
To understand and analyze how you use our Service.
To develop new products, services, features, and functionality.
To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service.
To process your transactions (if applicable).
To find and prevent fraud.

4. Sharing of Information

We treat your personal data as confidential. We may share your information only in the following situations:

Service Providers: We may share usage data and content with trusted third-party service providers (such as cloud hosting providers like Cloudflare, AWS, or Google Cloud) to perform tasks on our behalf and to assist us in operating our Service. These providers are bound by strict data protection agreements.
Legal Requirements: We may disclose certain information if required to do so by law or in the good-faith belief that such action is necessary to comply with state and federal laws, in response to a court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies.
Business Transfers: In the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, your data will be transferred as part of the transaction assets.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Your Privacy Rights

Depending on your location, you may have specific rights regarding your personal information:

Right to Access: You can request copies of your personal data.
Right to Deletion: You can request that we delete your personal data. You can delete your account directly through the app settings.
Right to Correction: You can request correction of inaccurate data.

7. Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

8. Third-Party Links

The Service may contain links to other websites that are not operated by us. If you click a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

By email: support@pixshot.ai
Through our website: help.pixshot.ai